Dubai Customs chooses EPM

Dubai Customs has deployed the new Microsoft Enterprise Project Management (EPM) solution, to enable better analysis and control over its reform and modernisation program (RMP).

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By  Maddy Reddy Published  June 20, 2004

Dubai Customs part of the PCFC has deployed the new Microsoft Enterprise Project Management (EPM) solution, to enable better insight, analysis and control over its reform and modernisation Program (RMP). Microsoft partner Vertscape deployed the solution, for the Dubai Customs Project Management Office (PMO). The PMO is responsible for the Customs Reform and Modernisation Program (RMP), a series of projects to develop Dubai Customs to better meet the demands of government and businesses through strong coordination between projects, centralised resource management and detailed reporting on project status and resources. The new solution based on Microsoft Project Professional 2003 is integrated with the Dubai Customs other productivity solutions, to provide centralised control and management for the PMO. “The role of the Dubai Customs has increased considerably in recent years, from managing customs to performing economic, financial, and statistical duties, so there is an ongoing program to streamline our processes and maximise efficiency,” says Sultan Al Shamsi, director of the Program Management Office. The PMO had previously been using a standalone deployment of Microsoft Project 2002, which meant that a lot of communication between teams was only verbal. The new solution however is fully integrated with existing productivity and messaging platforms, to create an automated solution to co-ordinate between project teams. The solution was also quick to deploy, with the implementation taking less than 45 days, including training. “Microsoft Enterprise Project Management (EPM) is a unique solution, that adds tremendous value to the operations of the PMO. By streamlining the project management process, the various project teams are better able to plan and manage the whole of the RMP,” says Yosef Barkawie, senior consultant, Vertscape. Microsoft EPM solutions integrates a number of Microsoft’s applications such as the Windows Server family, SQL Server 2000, Project server 2003, Project Professional 2003 and Office systems to offer users snapshots of every stage of the project work. “In an organisation such as Dubai Customs, which is responsible for so many different activities, the ability to efficiently align resources and business activities with strategic objectives can make a critical difference to operations,” says Abdullah Lootah, public sector manager, Microsoft South Gulf.

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