e-TQM College deploys IP telephony

e-TQM College claims to be the first government body in Dubai to deploy IP telephony. The system, based on Cisco's gear will allow tutors, students and administration to communicate from anywhere in the world at much lower costs and improve access to the college's services.

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By  Maddy Reddy Published  June 16, 2004

e-TQM College, an e-learning organisation claims to be the first government body in Dubai to deploy IP telephony. The system, based on Cisco technology will allow tutors, students and administration to make calls and conferences using the system from anywhere in the world. The university believes the new IP telephony service will enable it to reduce costs, increase employee mobility by moving from legacy private branch exchange (PBX) and eventually lower their total cost of ownership including equipment, maintenance and network carrier charges. Launched in September 2002 e-TQM College offers courses in quality management-related subjects working under the umbrella of the Dubai Police. “e-TQM’s initiative to network its services through IP telephony showcases our vision of offering quality services using the latest technologies. We can now offer a secure and fully integrated network of all the college services, right from human resources and finance to student records through the telephone,” says Dr. Mansoor Al Awar, director of e-TQM College. Cisco claims by converging its voice and data networks a virtual network of such a large scale has been created for the first time in Middle East. The vendor’s local partner Emirates Computers, which implemented the IP Telephony used VPN (virtual private network) technology. The LAN runs on Cisco Catalyst 4507 Core Switch and 1200 Wireless Access Points. The IP system uses the Cisco utility for messaging and Call Manager 3.3 to network a large number of users to access the system at the same time. “We hope that this facility will encourage more people to take up our programmes and benefit from them. Now a phone call is all it will take to enable direct interaction with e-TQM College. Right from course content, seminars and events to admission criteria can be accessed through a simple telephone call,” adds Al Awar. The IP phones used in this system are 7960, 7940 and Soft Phone version 1.3. The vendors claim the system is totally secured by using PIX firewall 525 and Cisco Secure for wireless authentication. It is capable of future upgrades, which will include wireless phones. “This is the first government organisation in Dubai to implement this system and its success will encourage many others to take a hard look at these emerging technologies. Our system will definitely improve the quality of the delivery mechanisms at e-TQM College making this network totally mobile,” says Ghazi Atallah, general manager at Cisco Middle East.

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