Al Futtaim expands product portfolio

Dubai-based systems integrator, Al Futtaim Technologies has teamed up with Alcatel and Microsoft to boost its customer centric solutions portfolio.

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By  Matthew Southwell Published  June 6, 2004

Al Futtaim Technologies has teamed up with Alcatel and Microsoft to boost its customer centric solutions portfolio. As part of the two deals, the Dubai-based systems integrator will sell and implement Alcatel’s OmniTouch unified communications offering and Microsoft’s customer relationship management (CRM) package. “Our long term strategy is to become the preferred solutions provider to any business here in the UAE. Al Futtaim is an established brand in this region instilling a sense of trust and guaranteed ability of product and service offering,” says Vishesh Bhatia, group director of electronics at Al Futtaim Group. “Combined with the strength of the Alcatel and Microsoft brands, these new solutions should be well accepted by the business community. The product is entirely scaleable enabling solutions across a wide spectrum of user organisations,” he adds. The Alcatel OmniTouch unified communication offering is a server-based solution designed to optimise business communications. The software enables communication tools and applications to work together seamlessly, thus improving productivity, as employees are able to access information and business tools using any device regardless of the location. Microsoft’s CRM programme provides customer relationship management solutions that also meet specific business needs, helping to build more profitable relationships. “We have chosen to align ourselves with these particular solutions as we find they offer the best in a total communications package to our customers, enabling us to provide a bespoke package that will fit their business strategies perfectly,” says R. Muralidharan, general manager of Al Futtaim Technologies.

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