EBI goes the Unicenter way

Computer Associates Middle East (CA-ME) has announced the implementation of a suite of Unicenter Database Performance Management solutions for Emirates Bank International (EBI), with a promise to achieve enhanced performance while reducing operational overheads.

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By  Maddy Reddy Published  May 17, 2004

Computer Associates Middle East (CA-ME) has announced the successful implementation of a suite of Unicenter Database Performance Management solutions for Emirates Bank International (EBI), with a promise to achieve enhanced performance and 24x365 dependability while reducing overheads. EBI, one the largest banks in the Middle East was facing the challenge of the ever increasing size and complexity of its databases and the spiralling costs of managing them. “For EBI the challenge was to centralise and streamline the bank’s database, systems and web services, employing automated solutions wherever possible in order to control overheads, while ensuring uninterrupted customer service. The new solution, not only enables us to maintain a higher level of performance with fewer technicians, but also the 24x365 dependability that is so crucial to banking industry,” explains Abdulla Qassim, chief manager – group IT & business. The flagship of the Emirates Bank Group, the 26-year old Emirates Bank International operates a heterogeneous IT environment consisting of Oracle, Sybase and SQL databases running on over 30 servers, IIS and iPlanet web servers and a variety of operating systems including Sun Solaris, IBM-AIX and Windows 2000. It also needed to integrate its IT requirements spanning retail banking, ATMs and internet banking and maintain compatibility with the bank’s own predefined scan scripts. After consultations and evaluations of a variety of vendors’ offerings, EBI selected a suite of CA’s Unicenter Database Performance Management Solution. The new application, which took 60 days to implement collects and analyses detailed metrics, predicting and preventing potential problems before they occur. It also includes an alarm feature which enables it to interface with Etisalat’s SMS service. “When the software detects a potential problem that may be brewing, it automatically sends an SMS message to our duty technician’s mobile phone. As well as a high level of insurance, this feature means we can remedy the issue quickly, before it becomes an emergency,” says Sajid Lokhandwala, manager – database & systems. The bank’s IT staff can now automatically detect and rectify potential issues, freeing up the database administrator’s (DBA) time from repetitive fire-fighting duties. “The fact that the solution was compatible with our in-house developed scripts has led to significant improvements in operational efficiency throughout the organisation. What’s more, the solution is so user friendly and includes so many automated features that we can now run the entire database department with only three staff,” adds Lokhandwala.

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