Buzz announces growth plans

Buzz, the regional call centre solutions provider announced that revenues this year would grow by 30%, driven by third party client acquisitions. Business volumes, in terms of calls serviced, grew from 1.5 million calls in 2002 to 4.1 million in 2003.

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By  Maddy Reddy Published  April 24, 2004

Buzz Call Centre Solutions, the regional call centre solutions provider announced that revenues this year would grow by 30%, driven by ‘third party’ client acquisitions. Business volumes, in terms of calls serviced, grew from 1.5 million calls in 2002 to 4.1 million in 2003. “Our expectations this year are for a 30% increase in business as we expand our external focus and look to attract clients from across our region which covers the Middle East and North Africa,” says Ibrahim Gailani, business manager at Buzz. The company started operations in March 2002 with a 15 seat setup to service the Emirates Bank Group (EBG) internal call centre service requirements, growing to 70 seat call centre in 2003. Buzz currently operates a 120 seat operation servicing both internal clients across EBG as well as external third party clients across other sectors - a business which has grown from 5% in 2002 to 20% after 25 months of operations. Abdullah Qasim, head of ITO Emirates Bank Group will take over John Critchley, the founder of Buzz, to further expand the company’s third party business over the next few years. “My goal is to drive third party business to 50% and 80% over the next two years respectively,” adds Qasim. Buzz also announced awards to staff members and strategic partners at its recent ‘Second anniversary celebrations’ held earlier this week. Winners include the First Gulf Bank (FGB) for ‘Preferred third party client’; Insights Middle East for ‘Best skill-based training’; Teleservices Company for ‘Contribution to business development’ and other awards to Avaya Middle East, NCR, Emirates Bank International (EBI) and the ME Bank.

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