Dubai Municipality reaches online milestone

Dubai Municipality’s e-Government portal recorded its 300,000th online transaction last week, just five months after passing the 200,000 mark.

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By  Matthew Southwell Published  March 7, 2004

Dubai Municipality’s e-Government portal recorded its 300,000th online transaction last week, just five months after passing the 200,000 e-transactions milestone and little more than two years since it unveiled its first batch of online services. The municipality’s most widely used online e-service is the Dubai Central Laboratory (DCL) Services which have recorded 85,981 online transactions so far. This is followed by transactions relating to medical certificates and food certificates, which boast figures of 57,388 and 51,148 respectively. “It is obvious that our customers have become used to dealing with Dubai Municipality through the internet and that online interaction has become the norm rather than the exception for many services. In fact, several services have completely moved to the Internet, with almost no customers submitting requests over the counter any more,” says Abdullah Al Shaibani, assistant director general of Dubai Municipality for technical services. “Our aim is to convince more and more customers that the online services provide several key benefits over traditional service delivery channels. This, in turn, will increase e-service adoption to even higher levels,” he adds.

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