Tokio Marine deploys Premia

ICICI Infotech (MEA), announced today that Tokio Marine, one of Japan's oldest and largest non-life insurance companies has selected Premia, an enterprise insurance management system to streamline their operations in the Middle East.

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By  Maddy Reddy Published  March 7, 2004

ICICI Infotech (MEA) announced today that Tokio Marine, Japan's oldest and largest non-life insurance companies has selected Premia to enhance their level of service to customers in the Middle East and support the company's future growth plans for the region. Premia is an internet-enabled enterprise insurance management system with capabilities such as real-time data extraction, reporting and analysis for Tokio Marine's management and employees. Other features include advanced information entry and retrieval capabilities, increase the company's ability to handle more information, more volumes of business and hence achieve higher levels of customer satisfaction, gaining an edge over competition. The Premia implementation will commence this month at Tokio Marine's office. Tokio Marine, started its Dubai operations in 1978, appointing Al-Futtaim (Private) Limited as their UAE agent. The company currently offers marine, property, casualty and personal lines of insurance solutions to clientele across the Arab region. “We felt that Premia met our criteria for an enterprise management solution, which will play a key role in giving us the solid foundation to meet our business objectives and growth plans for the UAE,” says Takuya Okui, general manager for Tokio Marine's Dubai operations. According to Tokio, the new system will offer integration across all major heads of insurance activity with improved transaction processing and better information access. “Marine management will have the benefit of complete transparency to claims filed and claims outstanding, resulting in better performance and faster response time to customer queries. Also, reconciliation of insurance and accounts will be easier and instantaneous,” adds Okui. The bilingual insurance system supports underwriting, claims and re-insurance and is backed by comprehensive financial accounting, reporting and analysis. It also offers multi-currency and multi-company solution, designed for the global insurance market (both tariff and non-tariff) with features for multiple classes of business such as general accident, fire, motor, engineering, marine cargo, hull and aviation. “With Premia, Tokio Marine management and employees will enjoy the rewards of reliability, speed and availability of information online, in terms of servicing customers and maintaining a better grip on cash-flow,” says Kalpesh Desai, executive vice president, ICICI Infotech MEA. The DIC-based ICICI Infotech (MEA) which has more than 700 regional customers is a part of the US$20 billion India's ICICI group.

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