eGovernment turns to text

More than half a million short message service (SMS) text messages have been sent by government departments to the public in the three months since Dubai eGovernment’s SMS service, called mDubai, was launched.

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By  Patrick Phelvin Published  February 15, 2004

More than half a million short message service (SMS) text messages have been sent by government departments to the public in the three months since Dubai eGovernment’s SMS service, called mDubai, was launched. The biggest user of mDubai was Dubai Police which used it to deliver over 125,000 SMS messages to members of the public. The Department of Health and Medical Services (DOHMS) came second with 45,000 messages, followed by the Dubai Civil Defence (43,000). Dubai eGovernment launched mDubai in September 2003 to offer a new platform to government departments to deliver information, alerts and other communication to citizens through mobile phones and other mobile devices such as PDAs (personal digital assistants). “mDubai reflects Dubai eGovernment’s commitment to explore innovative channels for interaction between the public and government departments. The milestone achievement of half a million messages sent by 25 participating departments in just three months demonstrates the efficacy of the new service and also reflects the departments’ commitment to Dubai eGovernment,” says Salem Al Shair, Director eServices, Dubai eGovernment. “mDubai is a project that leverages the increasing popularity of mobile phones to building communication channels with citizens. SMS is today one of the most effective ways of communication in both business and personal life. The ultimate aim of mDubai is to allow government departments to communicate with their customers through mobile phones, PDAs and the Web, using advanced technology. The response from the departments indicates that we are on the right track as we move towards an advanced stage of e-governance,” adds Al Shair.

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