UN report ranks UAE high for e-governance

A new United Nations (UN) based e-government report has ranked the UAE as the top performer in e-government readiness in the Middle East and Africa region, followed by Bahrain, Turkey, Cyprus, Jordan, Lebanon and Qatar.

  • E-Mail
By  Maddy Reddy Published  February 4, 2004

A new United Nations (UN) based e-government report has ranked the UAE as the top performer in e-government readiness in the Middle East and Africa region, followed by Bahrain, Turkey, Cyprus, Jordan, Lebanon and Qatar. The survey entitled ‘World Public Sector Report 2003: e-government at the Crossroads’ ranked countries in terms of e-government readiness as reflected in ‘the generic capacity or aptitude of the public sector to use Information and Communication Technology (ICT) for encapsulating public services and deploying to the public high-quality information and effective communication tools that support human development.’ The rankings were based on the three key indicators: governments’ aptitude to employ e-government as a tool to inform, interact, transact and network; telecom infrastructure and human capital index which took into consideration literacy rate and the overall school enrolment ratio. “Certain countries have shown greater determination to transform themselves into knowledge economies within a stipulated timeframe. UAE is one of them and the achievements have now been acknowledged by the UN report,” says Salem Al Shair, director eServices, Dubai e-government. The findings of the UN report, published by Madar Research Group in its latest Research Journal, gives credit to some Arab countries for having put tremendous efforts into developing their e-government programmes in recent years. Among the Arab countries, the report ranks UAE at the top, followed by Bahrain, Jordan, Lebanon and Qatar. The Dubai e-government which has set itself the goal of migrating over 70% of its public services to electronic channels by the year 2005 claims to be on schedule. “Over the past three years, Dubai e-government has put in place a world-class infrastructure and integrated the offerings of all government departments into one platform. Our next step is to increase the use of electronic services by providing literacy and competency programmes to the community,” adds Al Shair. In 2003, the government launched several projects such as e4all aimed at helping citizens to expand their computer skills; e-citizen designed to let the public better understand how e-services work and the e-employee programme intended for employees of Dubai Government Departments to increase efficiency and productivity levels. According to the report, the United States has emerged as the world leader in e-government readiness, followed by Sweden, Australia, Denmark, the United Kingdom, Canada and Norway. South central Asia and Africa had the lowest e-government readiness in the world. “In the case of Arab countries, concrete strategies for e-government are of recent origin. It is therefore commendable that, despite this disadvantage, some of them have been ranked above the world average score,” adds Al Shair.

Add a Comment

Your display name This field is mandatory

Your e-mail address This field is mandatory (Your e-mail address won't be published)

Security code