HP, Cisco & Altitude launch ‘Bank in a Box’

HP Middle East, Cisco Systems and Altitude Software have announced the launch of ‘Bank in a Box’, an off-the-shelf, bundled solution for the banking market, which includes IP telephony gear from Cisco, CRM software from Altitude and systems integration from HP.

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By  Maddy Reddy Published  January 26, 2004

HP Middle East, Cisco Systems and Altitude Software launched at the second day Middle East Call Centre 2004 Conference (MECC 2004) in Dubai their joint initiative, ‘Bank in a Box’, specifically designed for financial service providers in the region. The initiative is aimed at providing off-the-shelf, packaged solution for the banking market, which includes IP telephony gear from Cisco, CRM software from Altitude and systems integration from HP. ‘Bank in a box’ is a scalable and resilient IP contact centre solution with interactive voice response (IVR), e-mail, web colloboration, chat modules. The whole package combines HP Consulting and Integration services, Cisco’s IP Contact Centre solution (IPCC) with Altitude Software’s CRM modules. “We have had a tremendous response to our test marketing of this contact centre package. Cisco and Altitude and HP recognised the unique approach necessary to this region’s market and have collaborated to bring the best that each has to offer in a very appealing and efficient way,” says Mike Smith, general manager for HP Services Middle East. The solutions bundle which starts at US$500,000 includes — Altitude’s Unified Customer Interaction (UCI) suite, Cisco IPCC Express, Cisco Call Manager, Cisco IP Intelligent Voice Response (IP-IVR), voice gateways and IP telephones from Cisco and is targeted at small and medium size contact centres with 10 to 20 call centre agents and above. The pricing of the package could increase for extra features, customisation, scale and complexity of the bank’s requirements. The three vendors claim that deploying the packaged solution would save call centres at least 20% in costs related to installation time, deployment and integration and takes 140 days to implement compared to buying stand-alone components and integrating them later through a third-party. With local support, full Arabisation features the partners believe the solution would be ideal for most banks. Banks like Abu Dhabi Islamic Bank (ADIB), National Bank of Abu Dhabi have reportedly signed up for this new package. “IP Contact centers and converged communication services provide the foundation for continuous enhancements and product differentiation,” says Andy Elder, director of channels and marketing, Cisco, Middle East, Africa and Russia. ‘Bank in a box’ includes specific banking applications such as telephone banking modules such as card renewals, credit card balance enquiry, balance inquiry, payment transfers, or statement request, as well as payment of electricity, water and telephone bills. “The contact centre is one of the fastest growing sectors in the region. The combination of our CRM software with Cisco’s IP technology and HP Services for systems integration is a winning combination for fast-forward banking institutions in the Middle East,” says Riadh Boukhris, Altitude Software vice president, MENA. The package also includes the Altitude Script Developer module, a software development tool kit that enables building front-office applications to guide contact centre agents through dialogs with customers. 'Bank in a Box' is currently available in the Middle East for banking and financial vertical customers.

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