IMT opens region’s first enterprise data recovery lab

IMT part of the Al-Suwaidi Group has opened the region’s first enterprise level data recovery lab in Khobar, Saudi Arabia. The new lab promises to recover data from any storage media in conditions like corrupted floppies, crashed server hard disks, burnt memory sticks or tape drives.

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By  Maddy Reddy Published  January 12, 2004

IMT part of Al-Suwaidi Group has opened the region’s first enterprise level data recovery lab in Khobar, Saudi Arabia. The new lab promises to recover data from any storage media like corrupted floppies, crashed hard disks in servers to memory sticks damaged by fire, system failures, infected with viruses or spoilt by environmental conditions. “We are the Middle East’s first independent data recovery lab for both enterprises and individual customers,” says Vernon Fryer, head of information security & risk management solutions at Information Management Technologies (IMT). According to industry estimates in 2003 alone, companies lost data valued at US$2 billion through mechanical or electrical failure, virus activity, system malfunctions, accidental erasure or water, fire or smoke damage. IMT believes there is a huge market for data recovery in the region. The lab is equipped to handle and clean dust particles up to 30 microns (1 micron is one millionth of a metre) and is ranked as a Class ‘A’ clean room environment. To cope with the demand from customers, the lab is moving to a larger centre later this year. “In the Middle East, with its extreme climate, humidity, dust, viruses and improper maintenance of storage media, lack of backup, data is easily corrupted or lost. We’ve recovered data from hard disks destroyed by fire, floppies cut with scissors broken memory sticks and recovered most of the data which could not have been recovered by traditional means,” explains Fryer. IMT is currently negotiating with several local storage vendors to bundle their services and plans to a similar data recovery lab in Dubai over the next few months. The company promises to recover 89% of the data if it’s a software failure and 100% of the data if it’s a hardware failure, with the data recovery success rate also dependent on the complexity of the storage medium. “There are lot of small data recovery companies here, but most of them cannot scale up to the enterprise level and are limited in their services. We charge 10 Riyal for every megabyte of data which has been specified by the customer,” adds Fryer. For enterprise customers, IMT promises to recover the data in a few hours with a same day delivery, for individual customers data is recovered in 24 hours, with service charges applicable only for data files specifically requested by the customer. IMT Data Recovery Laboratory has proprietary recovery technology, which supports any storage media format and is operating system independent ranging from MSDOS to Windows, Novell Netware, Macintosh, Unix and Linux.

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