Al Yousuf launches CT Soft

Al Yousuf LLC has announced the launch of CT Soft, a technical and professional services company specialising in customer contact solutions.

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By  Andrew Picken Published  January 12, 2004

Al Yousuf LLC has announced the launch of CT Soft, a technical and professional services company specialising in customer contact solutions. CT Soft will focus on enhancing contact management for enterprises across their businesses. “We have already developed strategic alliances with AVAYA, Intel, Altitude Software, Alpha Nova and BEA Systems,” said Suhail Ali Zain-Eldeen, managing director of Al Yousuf IT Companies. “Our vision is to enable organisations to maximise the potential of efficient contact management, which will in turn lead to more satisfying relationships and higher profitability within organisations.” CT Soft claims that it will be “helping organisations achieve an edge on their competition and enabling them to source, service and retain customers.” CT Soft’s consulting service includes business need analysis, evaluation of current technologies and vendors and technology GAP analysis. CT Soft also offers a professional project management service including design and development of a full end-to-end solution, systems integration, installation and commissioning, software support and training. The company also claims it follows international benchmarks in the area of process improvement and quality and ensures all projects are subjected to their own exacting internal standards, guaranteeing customer satisfaction in every instance.

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