DIB implements Lotus Domino 6.5

Dubai Islamic Bank is upgrading to Lotus Domino 6.5 as it looks to automate its business processes, increase employee productivity and raise service levels.

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By  Matthew Southwell Published  January 11, 2004

Dubai Islamic Bank (DIB) is set to upgrade its IBM Lotus 5.08 software to Lotus Domino version 6.5. The solution will be deployed across 900 seats in 32 different office locations throughout the UAE, including its 18 branches. When live, 6.5 will help DIB automate its business processes, increase employee productivity and, ultimately, raise customer service levels. “We believe this move will bring us many benefits as we start to strengthen our work processes across different levels and follow up more easily on the various tasks at hand,” says Abdulla Al Hamli, executive vice president of business services at DIB. In addition to reducing the turnaround time for customer credit and other inquiries, a messaging option available in Domino will allow DIB to communicate across its different departments in a more timely fashion, which will help accelerate the internal decision-making process. Also, the software’s e-mail tracking system will allows DIB employees to follow up on their action items more quickly and effectively. “By enhancing our internal processes and empowering our employees to do more in less time, Lotus Domino makes it easier for us to deliver our broad range of services to our customers,” says Al Hamli. “Also, paperwork is greatly reduced in our day to day work and this saves money, not to mention the fact that the software also simplifies our helpdesk processes. Lotus Domino is all about making collaboration easier and that is exactly what we need to put us on the edge of banking services in this market,” he adds.

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