Al Rajhi banks on Oracle Collaboration Suite

Oracle Middle East, today announced that Al Rajhi Banking and Investment Corporation, one of Saudi Arabia's largest financial institutions is deploying Oracle Collaboration Suite for its call centre operations to streamline business communication.

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By  Maddy Reddy Published  January 11, 2004

Oracle Middle East, today announced that Al Rajhi Banking and Investment Corporation, one of Saudi Arabia's largest financial institutions, is deploying the Oracle Collaboration Suite for its call centre operations to streamline business communication with customers, businesses, and suppliers. Oracle Collaboration Suite, Release 2 runs on a relational database (RDBMS) like Oracle 10g to offer real-time integrated email, voicemail, calendaring, file sharing, search capabilities and web conferencing services to desktop and wireless clients in the bank's head office located in Riyadh and its six regional offices. “We realised that by implementing the Oracle Collaboration Suite, our call centre would significantly improve the speed and ease with which our staff communicates both internally and with our customers, while dramatically reducing our total cost of technology ownership,” says Saeed Al Ghamdi, deputy general manager, Al Rajhi Bank. Al Rajhi Banking and Investment Corporation is one of Saudi Arabia’s leading financial instituitoions which operates on Shariah principles and also one of the largest joint stock companies in the Kingdom. “It is understandable that some of Al Rajhi Banking’s major challenges are coordinating the communications and scheduling of all of its different staff and customer interactions, plus maintaining a serviceable technology infrastructure that doesn’t cost a fortune,” says Abdulrahman Al Dossary, managing director -Oracle Saudi.

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