Tech Access creates regional services division

Tech Access has recruited a team of solutions specialists to provide Sun's resellers with access to best practice expertise.

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By  Matthew Southwell Published  January 6, 2004

Tech Access has recruited a team of solutions specialists from around the world to provide Sun Microsystems’ resellers across the Middle East with access to best practice expertise. The professional services team will work out of the Dubai-based Tech Access Solutions Centre and cover a number of areas, including storage, disaster recovery, web services, networking, security and backup. “We’ve recruited some of the most highly-qualified experts from the IT field to staff our new professional services team, because we know that professional services are increasingly becoming a key differentiator in the Middle East’s technology market,” says Syed Jafar, general manager of professional services at Tech Access. “Our role is to provide rapid support to partners and customers when they need it, and we believe that we are able to offer the fastest and most reliable service in the region,” he adds. Tech Access’s professional services team will address all sizes of business, ranging from small local operations through to large enterprises. It will also utilise support level agreements to ensure partners and customers receive the services they have signed up for. The company believes the introduction of a professional services team to the region will not only strengthen its relationship with Sun and add value to its existing customer base, but also help it tap into the Middle East’s growing services market, which IDC predicts will reach US$304 million by 2006. “We are delighted at the calibre of the team that Syed Jafar has assembled and feel confident that they will add significant to value,” confirms Shomail Ghalib, managing director of Tech Access.

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