Arab world can improve TQM with IT

A recent study has revealed that the Arab world has a dismal 0.77% of the global ISO certifications, in sharp contrast to China's share of 13.49% and lags behind in total quality management (TQM). IT could bridge the quality gap says a vendor.

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By  Maddy Reddy Published  January 5, 2004

The Arab world's poor performance in quality control management, as exemplified in the low number of ISO 9000 certifications acquired by Arab countries, can be best met by adopting best-of-breed IT solutions says application server vendor BEA systems. A recent study has revealed that Arab countries lag behind when it comes to ISO 9000 certifications, as compared to developed and developing nations. The Arab world has a dismal 0.77% of the global ISO certifications, in sharp contrast to China's share of 13.49%. “One of the most effective methods of streamlining management procedures and ensuring quality, is the adoption of automation across all departments of an enterprise. However, outdated IT systems, incompatible IT components, inefficient IT management that cannot optimise the use of the company's IT systems often defeat the best of strategies,” says Diyaa Zebian, regional manager, Middle East & Egypt, eSolutions BEA. ISO 9000 is a set of standards and guidelines brought out in 1987.It covers the processes concerned with the design, development and delivery of a product or a service and includes software, hardware and IT services and provides guidelines for the control and assessment of the process for attaining quality performance. “The Arab world may have performed poorly on international benchmarks, but they are now presented with more innovative tools to bridge the gap. This will certainly help Arab countries catch up with the rest of the world in the field of total quality management,” adds Zebian.

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