Emirates Airline ports booking engine to eHosting centre

Emirates Airline has migrated its online booking engine to the eHosting DataFort (EHDF) facility at Dubai Internet City (DIC.)

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By  Greg Wilson Published  September 21, 2003

Emirates Airline has migrated its online booking engine to the eHosting DataFort (EHDF) facility at Dubai Internet City (DIC.) EHDF is providing a full security and disaster recovery solution for the airline’s internet business.

“Emirates has great confidence in the services provided by eHosting DataFort. This will prove a win-win partnership for both organisations. As we grow our business and refine our operations, this partnership will allow our customers to enjoy a seamless travel booking experience with Emirates and will drive up their satisfaction in dealing with us,” comments Emirates’ chairman HH Sheikh Ahmed bin Saeed Al-Maktoum.

The decision to port the booking engine to the DIC-based data centre, coincides with the airline's overhaul of its flight booking module. The improved interface integrates greater flexibility and user friendliness.

EHDF is delivering full managed services for multiple servers, in a secure and fully redundant data centre, designed to ensure maximum uptime.

The recently introduced internet booking engine (IBE) has already received a positive customer response. Online revenue results in August have jumped by 241% over the same period of last year, along with a massive 259% leap in passenger numbers.

January to August revenue in turn also has grown by more than 159% over the same period in 2002.

The overhauled site — www.emirates.com — offers customers several enhancements including an online customer profile, that automatically updates the booking every time a passenger creates one. Other features include the capability to book different cabin classes for each segment of the passenger’s journey, flight search availability across a range of dates and automatic calculation of Skywards Miles.

Customers can also file itineraries for future repeat bookings, and assign First and Business Class seats along with chauffeur-drive services, where applicable.

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