DNRD upgrades site for Gitex

The Department of Naturalisation & Residency (DNRD), the government agency that brought its e-Gate solution to Gitex last year, has revamped its web site for this year's show. DNRD will be demonstrating its upgraded online presence, which includes an integrated payment engine, on the e-Government Department's stand in hall 6.

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By  Greg Wilson Published  September 29, 2003

The Department of Naturalisation & Residency (DNRD), the government agency that brought its e-Gate solution to Gitex last year, has revamped its web site for this year's show. DNRD will be demonstrating its upgraded online presence, which includes an integrated payment engine, on the e-Government Department's stand in hall 6.

"Customers of the department will be able to pay and re-claim payments online," says Lieutenant Colonel Khaled Lootah, head of the IT section, DNRD. "All applications submitted to the department will be pre-paid via the internet," he adds.

The development of the online payment mechanism has gone hand in hand with the improvement of the department's 'E-Forms' initiative. The E-Forms project has put many of DNRD's processes on to the internet, enabling both individuals and corporations to apply for visa's online, thereby accelerating the process for both users and the government body.

"When a customer submits an application to us, they have to use [one of] our e-forms," says Lt. Col. Lootah. "In the past this only included the visa, but now it is going to include all forms [and processes] in the department. [Customers] will be able to enter their details online and submit them over the internet. Then they can pay online for their visa," he adds.

The department's internet development efforts are all targeted at achieving one thing - namely an improvement in customer service. As well as easing congestion at Customs in Dubai International Airport, the e-Gate project has enabled the DNRD to improve customer interaction and the quality of information it holds on its clients, which it can then use to create better services.

"We're focusing on building better service and interacting with customers," comments Lt. Col. Lootah. "We started this with the e-Gate project last year and that is getting us closer to the client and we're starting to build systems around it. We started with a 'give us your suggestions box' on the web site, but now we are building [customer relationships system] into our web site," he explains.

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