Symantec counts the cost

Symantec is raising subscription rates for its security product lineup, citing the increased cost of guarding against the growing number of viruses worldwide.

  • E-Mail
By  Peter Branton Published  October 1, 2003

Symantec is raising subscription rates for its security product lineup, citing the increased cost of guarding against the growing number of viruses worldwide.

Symantec has raised the subscription rate on all of its retail and OEM PC subscriptions by $5, pointing out that the dramatic increase in the number of security threats reported to it. In August 2002, the company said, customers sent it around 90,000 viruses for analysis. In August this year it received over 130,000, nearly half as much again. The company has also invested heavily in providing an increased level of protection against new threats, such as keystroke logging and spyware, it claims.

"That increase has got to be paid for," says Kevin Isaac, regional director for Symantec, Middle East and Africa. "We're spending more and more money on this, and $5 is not a lot when you consider the level of protection we're offering now."

Symantec has also added product activation features to its Norton Antivirus 2004 software product, saying it is a measure to protect users against pirated software.

Isaac said the company felt it was necessary to do so because the high rates of piracy it was facing was affecting the support it could offer for legitimate customers.

"For every five copies of Norton Antivirus that are running right now two of them are pirated and that same ratio applies for calls in to our support centre," he said. "We're getting in calls for help from people who haven't paid any money to us and it costs money to answer them. In some parts of the Middle East our customers rely very much on telephone support, so do we start starting turning people away because we can't afford to continue it?"

The product activation can be done online or by phone, so it should be possible for all users in the region to do so, he said.

Add a Comment

Your display name This field is mandatory

Your e-mail address This field is mandatory (Your e-mail address won't be published)

Security code