Samsung service partners get training boost

Samsung has conducted a six day training programme for its Middle East service partners to boost their level of technical expertise

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By  Mark Sutton Published  October 1, 2003

Samsung has completed a technical training programme for its partners in the Middle East. The six day training programme, which was hosted in Dubai, covered service issues for key products in Samsung's consumer electronics range.

The course was attended by some 27 technical staff from partners in eighteen different countries, as well as personnel from Samsung's research and development team in Korea. The aim was to cater for different levels of expertise among partners, and to encourage knowledge exchange. Products covered included TFT-LCD TVs, flat panel displays and home theatre systems.

"Samsung conducts such training programs at regular frequencies as part of its vision to offer unmatched support-services to our consumers in the Middle East, said Youn Youb Shin, general manager, Gulf Customer Satisfaction Headquarters. "The main objective for the training session was to ensure that Samsung service centres across the region are well-equipped to provide satisfactory after sales support for all the high end products that we manufacture and sell."

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