Departments to showcase e-gov services

Twenty-one Dubai government departments are demonstrating the range of online services that are offered through the portal, www.dubai.ae.

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By  David Ingham Published  October 19, 2003

Twenty-one Dubai government departments are demonstrating the range of online services that are offered through the portal, www.dubai.ae. The departments are showing the applications of several systems deployed by Dubai eGovernment, which enable them to deliver services through multiple channels, including mDubai, the channel for mobile services, and AskDubai, the contact centre.

"This is the biggest ever participation by Dubai government departments in Gitex. It is also the most significant, because there has been more sophistication and upgrade in our services since our participation last year," said Marwan Al Naqi, project manager for Gitex at Dubai eGovernment.

The Dubai eGovernment stand includes a whopping 30 kiosks. Visitors to the stand can view and test services now available online from various government departments.

Dubai Land Department, for instance, is demonstrating how mDubai and AskDubai can be used for more effective delivery of its online services, such as requests for parcel plans, updating of ownership information, locating a parcel and many others.

Dubai Municipality is showing how visitors can access and obtain information from a list that includes food control health certificates, clinical health certificates, veterinary certificates, online statistical information, building services, geographical information systems and parking fines enquiries.

"The participation of government departments at Gitex 2003 as part of the Dubai e-Government stand, consolidates our efforts to project the www.dubai.ae portal as the main gateway to access any service of any government department," said Salem Al Shair, director of eServices, Dubai eGovernment.

"The portal is entering an important phase in which the government departments will migrate to more efficient payment systems, and more innovative ways of categorising services."

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