Dubai police selects Oracle

Dubai Police is using technology from Oracle to power its online efforts, the company announced at Gitex yesterday. The e-services portal delivers services to Dubai's 900,000-plus residents.

  • E-Mail
By  Matthew Southwell Published  October 20, 2003

Dubai Police is using technology from Oracle to power its online efforts, the company announced at Gitex yesterday. The e-services portal delivers services to Dubai's 900,000-plus residents.

Users of the portal can report stolen cars and other crimes, renew their vehicle registration and drivers licenses, pay fines, register complaints and receive news on traffic and safety initiatives.

The aim is to make it easier for citizens to access these services, accelerate the links between the Police and other government departments and also to improve the public's understanding of how Dubai Police works, according to Colonel Ahmad Hamdan Bin Dalmouk, director of the General Department of E-Services.

"Dubai Police has a clear mandate to enhance public perception about how we work and the services we provide," he says. "Our new e-services portal was created to provide a single source of easily-accessible traffic, crime and related information for Dubai's residents, which we believe will foster a greater sense of trust and community between our department and the general public," Colonel Bin Dalmouk continues.

The Oracle platform was chosen for its robust nature and high-availability features. "Given that police staff will be updating the portal remotely at any given time and thousands of residents can be paying fines, applying for licenses, and accessing other services and information, its vital that the Dubai Police e-services initiative be as accessible and unbreakable as possible," says Colonel Bin Dalmouk.

Central to this initiative is the integration of the department's records with other government departments, including Immigration, Customs, Dubai Courts and Dubai Municipality as well as other police departments around the United Arab Emirates.

The aim is to have more than 24 online services available through different delivery channels, including the Internet, public kiosks, and interactive voice response (IVR) telephone access.

Add a Comment

Your display name This field is mandatory

Your e-mail address This field is mandatory (Your e-mail address won't be published)

Security code