DDF chooses MessageLabs for email Security

Dubai Duty Free(DDF), one of the world's top five airport retail operations, has deployed email security solutions from MessageLabs for virus and spam protection.

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By  Maddy Reddy Published  October 28, 2003

Dubai Duty Free (DDF), one of the world's top five airport retail operations, has deployed email security solutions from MessageLabs for virus and spam protection.

The deal was cemented by Seven Seas computers, MessageLabs' recently acquired partner in the region. The company believes the move strengthens MessageLabs' expansion into the UAE marketplace and its position as one of the world's leading provider of managed email security services.

Dubai Duty Free has grown from sales of $ 20 million in its first year of operations in 1984 to $ 306 million in 2002, and is the world's fifth largest duty free retailers in terms of turnover, with 1,100 employees currently. The company uses email largely to communicate with its suppliers and customers.

"We are continuously improving our technology to provide excellent service to passengers using the airport, and also to keep pace with the growth in its business year after year. Providing better security for the email component of its technology is important, besides higher employee productivity due to the filtering of spam and viruses," says Colm McLoughlin, managing director of Dubai Duty Free.

"Securing e-mail services is especially important as we are part of a airport-wide network," explains George Horan, general manager of Dubai Duty Free. "Our existing anti-virus solution is limited in terms of response to a new virus outbreak as it is signature based. In case of such outbreaks, we obviously had to wait for signature updates to be released by the vendor. Also the spam filtering on our email server was very limited," adds Horan.

"This is another key success from our partnership with MessageLabs. Being able to offer market-leading email security services to our customers is a real benefit for us and them," says Seven Seas Mustafa Qureshi, deputy general manager.

According to MessageLabs its, patented Skeptic predictive technology would act as a first line of defence and prevent at least 2,000 spam messages a week reaching Dubai Duty Free's network.

"By taking on the MessageLabs services, Dubai Duty Free also benefits from a 100% service level agreement proof of the MessageLabs anti-virus service unique unrivalled effectiveness," says Jean-Benoit Sorge, head of sales for MessageLabs, EMEA

MessageLabs uses predictive technology to scan and filter emails at the Internet level for threats such as viruses and spam. The company claims to offer a 100% service level agreement (SLA) for stopping both known and unknown viruses before they can infect a customer.

"We have already observed that it (MessageLabs) is able to effectively filter the increasing amount of spam that is received, and currently in excess of 40% of all mail received," adds Ramesh Cidambi, senior manager systems & IT, DDF.

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