Dubai Police upgrades e-services portal

The portal delivers a number of services including the reporting of stolen cars, the renewal of vehicle registration and driver’s licenses, payment of fines and real time traffic news.

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By  Greg Wilson Published  November 9, 2003

Dubai Police has upgraded its Oracle-based e-services portal. The revamped site delivers a number of services, including the reporting of stolen cars, the renewal of vehicle registration and driver’s licenses, payment of fines, registering of complaints and real time traffic news.

“Dubai Police has a clear mandate to enhance public perception about how we work and the services we provide. Our new e-services portal was created to provide a single source of easily-accessible traffic, crime, and related information for Dubai’s residents, which will foster a greater sense of trust and community between our department and the general public,” comments Colonel Ahmad Hamdan Bin Dalmouk, director of the general department of e-services.

“Given the real-time nature of police work and the security elements involved, the robust and highly available Oracle platform was a natural choice to power the Dubai Police portal. Given that police staff will be updating the portal remotely at any given time, and thousands of residents can be paying fines, applying for licenses, and accessing other services and information, it’s vital that the Dubai Police e-services initiative [is] as accessible and unbreakable as possible,” continued Colonel Bin Dalmouk.

Dubai Police portal intends to improve public access to information and services within the department, enabling the Dubai Police to share its internal information with other government offices, delivering remote access to data for Dubai Police employees, and updating and centralising the department’s technology infrastructure.

A core element of the police’s e-services initiative is the integration of its data with other public sector departments including Immigration, Customs, Dubai Courts, Dubai Municipality, and other UAE police departments.

Eventually Dubai Police plans to have more than 24 online services available through different delivery channels, including the internet, kiosks in public locations, and via interactive voice response (IVR) telephone access.

Oracle partner i-Soft IdealSoft Emirates is managing the development and implementation of the e-services being created and delivered by Dubai Police.

“We are very excited about this project, it will set another milestone for our experience as well as our strategic partnership with Oracle,” says Marwan Malouf of i-Soft IdealSoft Emirates.

The primary components in the Dubai Police portal strategy include the Oracle9i database and Oracle9i Application Server. The department chose to adopt the J2EE standard for development.

“Dubai Police has reached out to Dubai’s growing population and launched… online services that will save residents time and headaches. By adopting the latest technology and integrating its resources with those of other police and public departments, Dubai Police is becoming a more streamlined, efficient, customer-centric organisation,” comments Husam Dajani, vice president for Oracle Middle East.

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