Dubai Municipality and Dubai e-government launch e-Pay service

Dubai Municipality and Dubai e-government have announced a new online payment facility, e-Pay to enable customers to complete transactions, pay bills and invoices online using a credit card or an e-dirham smart card.

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By  Maddy Reddy Published  November 17, 2003

Dubai Municipality and Dubai e-government have announced a new online payment facility to enable customers to complete transactions online without having to visit Dubai Municipality's offices.

The new e-Pay service, part of the Dubai e-government initiative, allows customers to pay bills and invoices online using a Visa or MasterCard credit card or through an e-dirham smart card with a facility for account-to-account bank transfers to be added shortly.

"The Dubai Municipality's e-government initiative, launched in October 2001, had achieved its strategic objectives of reducing time taken to deliver services, improving internal processes, providing tangible benefits and enhancing customer satisfaction, by leveraging leading edge technology," says Hussain Nasser Lootah, head of e-government committee.

Initially, fourteen services are supported by the e-Pay service. Another four services, including parking fines and Dubai Central Laboratories Services, are to be added to the list shortly.

"The success of our e-government initiative is reflected in the rising number of online transactions on a daily basis. Now that the online payment service is in place, we are confident that there will be a continuous rise in customers paying bills online as more people become aware of the service," adds Lootah.

"Dubai Municipality interacts with thousands of customers every day. and the number of people visiting its offices to pay bills and invoices is phenomenal. Our e-Pay system is a dynamic solution for enabling online payment, and we are pleased that Dubai Municipality is utilizing this service to serve the community and businesses more effectively," says Salem Al Shair Director e-services, Dubai e-government.

"By offering this system to an increasing number of government departments, we are getting closer to our strategy of providing 70% of Dubai Government's services to public through electronic channels by 2005. We are positive Dubai Municipality will be able to deliver enhanced customer satisfaction using our online payment service," adds Al Shair.

The online transaction service of Dubai e-government allows customers to centrally view and process their transactions for bulk services through the centralised billing service or individually through the corresponding eServices. The department believes the time spent by customers would be reduced dramatically since multiple payments can be cleared in one online transaction.

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