Users encouraged to centralise IT

The need for companies to centralise IT operations and standardise their technology infrastructures is growing as the pressure to align IT with business processes increases, according to IDC.

  • E-Mail
By  Matthew Southwell Published  December 3, 2003

The need for companies to centralise IT operations and standardise their technology infrastructures is growing as the pressure to align IT with business processes increases, according to IDC.

However, even those that bow to this pressure can still come up short as the analyst house suggests many users underestimate the timeframe for developing business innovation from their technology investments.

To avoid expensive project failures and increase the success of managing business services, IDC believes that infrastructure management offers the greatest impact on revenue for businesses.

"More than half of the respondents [to our survey] believe their technology investments will have an impact on business revenue in 1-2 years, while 19% believe it will have an impact on revenue today," says Stephen Elliot, senior analyst in IDC's network & service management service.

"Unfortunately, these responses overlook the organisational impact of new technologies. IT organisations must recognize that most business metrics require ongoing, incremental changes to technology and processes that demand long term commitment," he adds.

As IT organisations change to become more service-centric and move away from component management, IDC believes they must address technology architecture changes, process adjustments, and staff training.

Furthermore, to increase the success of both technology investments and new business services, the analyst house advises businesses to increase the communications between IT and business professionals, be flexible to necessary organisational changes and have a vision that is supported by C-level executives and propagated throughout the various IT groups.

Add a Comment

Your display name This field is mandatory

Your e-mail address This field is mandatory (Your e-mail address won't be published)

Security code