DNRD hosts delegation from Arab League

A delegation from the Arab League has been studying first hand the department's deployment of Arabdox, a document management system from Sakhr.

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By  Greg Wilson Published  September 14, 2003

A delegation from the Arab League has been studying first hand the systems and services deployed by Dubai Naturalisation and Residency Department (DNRD).

The department has been at the forefront of Dubai’s e-government drive since it went live with its e-Gate solution at the Dubai Airport 18 months ago.

“DNRD has strong commitment to automate services using leading-edge solutions and reduce traffic by offering most services online,” says Colonel Saeed bin Belailah, director of DNRD.

“Our IT solutions have not only accelerated all our processes but also enhanced performance levels, and set the pace for paperless documentation, with substantial cost savings. This visit by the Arab League delegation further boosts our image as a customer-centric administration,” he adds.

The Arab League delegation focused on the back end applications installed in the department. In particular, the visitors examined the recently implemented ArabDox system — a document management application from Sakhr. DNRD uses Arabdox to manage non-structured information found in documents handled by the department.

“Quick and secure access to up-to-date information is critical for our daily functioning and by implementing ArabDox, we now have a system that simplifies access management and controls all document types within the department,” explains Colonel bin Belailah.

“At DNRD, we are open to sharing our knowledge expertise with other authorities in the region who would like to enhance their management and service delivery systems using best-of-breed technologies,” he adds.

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