serVonic extends routing services

serVonic is increasing the routing capabilities of its IXI-UMS Unified Messaging Server to offer destination oriented least cost routing and service dependent routing via TCP/IP connections.

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By  Zoe Moleshead Published  September 3, 2003

serVonic is increasing the routing capabilities of its IXI-UMS Unified Messaging Server to offer destination oriented least cost routing and service dependent routing via TCP/IP connections.

Destination oriented routing allows multi-site companies to send IXI-UMS messages including faxes, voice mails and SMS messages via the site and through the cheapest delivery method. IXI-UMS is able to analyse the destination number and send out a delivery status report to the sender.

Services dependent routing allows enterprises to utilise IXI-UMS services, even when they are not installed at a particular site. For example, an SMS sent by an employee via head office will be routed through a site where IXI-UMS is active.

To utilise both routing services enterprises need to install both the IXI-UMS Kernel and Connector, which also enables it to integrate with CRM or messaging systems, at head office. At branch sites, enterprises need only install the Kernel.

“More and more companies apply a mixture of central and local systems — the CRM systems, for example, SAP R/3 is installed centrally at the head office, a messaging system like MS Exchange of IBM Lotus Domino is realised at all sites. This structure is supported by IXI-UMS. Locally, IXI-UMS can be integrated into the respective messaging system and used as always via the head office, IXI-UMS can be sent directly out of the CRM system or via the messaging system,” explains Jochen Klein, technical consultant, serVonic.

“”The IXI-UMS system at head office routes every message services dependent and destination oriented to the most suitable site,” he continues.

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