Qtel ups bid to clamp down on fraud

Qatar Telecom (Qtel), the country’s monopoly operator, is in the process of establishing a stand-alone department dedicated to tackling the threat posed by telecoms fraud.

  • E-Mail
By  Richard Agnew Published  August 21, 2003

Qatar Telecom (Qtel), the country’s monopoly operator, is in the process of establishing a stand-alone department dedicated to tackling the threat posed by telecoms fraud.

Forming part of the operator’s US$25million ‘Q-build’ project to upgrade its OSS, billing and mediation platforms, Qtel has recruited telecoms solutions provider, Cerebrus, to help reduce revenue leakages from its network.

“We’re working on a project to provide revenue assurance and fraud management capabilities to [Qtel’s] newly-formed fraud department,” says Roy Shelton, director of sales, Middle East and Africa, Cerebrus Solutions.

“The project is going to cover both [Qtel’s] fixed line and wireless business, and we’re going to be providing [the operator] with the tools and applications to support [the department],” he adds.

The solutions being supplied by Cerebrus include a hybrid platform, which combines neural network technologies with ‘established rules and thresholds’ techniques to identify fraud patterns occurring within Qtel’s network.

A revenue assurance solution that monitors call detail records (CDRs) from selected leakage points within the operator’s infrastructure has also been deployed, to help stem losses.

Additionally, to deal with the threat from roaming fraud, Qtel has adopted peer-to-peer technology, designed to oversee credit control and billing issues and cross check roaming partner bills.

“[This solution] will allow the speedy delivery of roaming CDRs from the partner's network back to the home network, therefore limiting the exposure of [Qtel] to fraud,” Shelton explains.

Following the integration, Cerebrus will be involved in the creation of the new department and perform an ongoing, supporting role.

“We’re also establishing the fraud department for them to ensure that the correct processes and procedures are implemented following the integration of our products,” says Shelton.

Add a Comment

Your display name This field is mandatory

Your e-mail address This field is mandatory (Your e-mail address won't be published)

Security code