Security & stability become top concerns for e-mail

As end user organisations attempt to communicate faster and more efficiently, they are increasingly turning to electronic communication vehicles such as e-mail, instant messaging and web conferencing.

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By  Matthew Southwell Published  August 17, 2003

As end user organisations attempt to communicate faster and more efficiently, they are increasingly turning to electronic communication vehicles such as e-mail, instant messaging and web conferencing.

However, while these methods of communication certainly reduce time and help cut costs, they also boost the chance of security being breached. As such, analysts at Meta Group believe that end users will need to create secure yet low-cost infrastructures to tackle these challenges.

"During the next four years, e-mail will unquestionably become more deeply entrenched, more valuable, and therefore more critical to the well-being of the organisation," says Matt Cain, vice president with Meta Group's technology research services.

“By 2007, e-mail priorities will have changed dramatically from existing concerns such as spam blockage and policy enforcement, to a focus on stability and security," he adds.

According to the analyst house, the top ten e-mail concerns that organisations will need to address, in order of importance, are stability, security, centralisation, encryption, record retention, mailbox overload, mobility, upgrades, rightsizing and knowledge management.

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