Reservation heaven

With the new Dubai Novotel and Ibis hotels set to open their doors to the public within a month, hotel group Accor is hoping that its reservations systems are up to the task of handling the forthcoming IMF and World Bank meeting to be held in the emirate later this year.

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By  John Irish Published  July 9, 2003

Travellers seeking to go to Dubai are set to have their travel plans made simple after French hotel group Accor announced that it would be installing the latest reservation and booking software in its new hotels in the emirate.

The Novotel and Ibis, which are opening for business from July and August respectively will use three programmes specific to the hospitality industry. Fidelio, a property management system amalgamates sales, reservations and front desk activities into one package. Accor’s own central reservations system, TARS will enable staff to process holiday bookings from anywhere across the globe, while the third system aims to forecast room occupancy and availability.

With reservations and check-in often proving a more frustrating and difficult task than many travellers anticipate, Accor is hoping that once its staff members are fully trained with the systems, service quality and guest satisfaction will follow.

“I am sure that staff will find this tailor-made technology easy to use and effective in maintaining the standards expected by our guests,” said Accor’s human resources director, Jorg Meyer. “In our training we have made a real effort to emphasise the importance of IT in running a quality hotel and its necessity for our guests as a business tool.”

While technology will be paramount to the reservations system, Accor is also introducing Internet access and interactive TV for all Novotel guests.

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