DOHMS overhauls its range of online services

Dubai’s Department of Health and Medical Services (DOHMS) has revamped its range of online services and integrated its web site with the central government portal.

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By  Greg Wilson Published  July 7, 2003

Dubai’s Department of Health and Medical Services (DOHMS) has revamped its range of online services and integrated its web site closely with the central government portal site — www.dubai.ae.

Both DOHMS and Dubai E-Government Department will now share a common content management system (CMS).

The department's site offers a range of practical services for both individuals and businesses. Corporate users can renew staff health cards online and apply for medical permits for new establishments or renew permits.

Residents can acquire or renew health cards electronically, apply for medical fitness certificates or seek information on any of the services.

“[DOMOS] is a key government department whose success depends on fruitful and effective interaction with a large number of people,” says Qadi Muroushed, Director General of DOHMS.

“The sheer volume of customers makes efficient interaction an overwhelming task. The new portal, helped by the systems provided by Dubai E-Government, has the capability of eliminating many physical constituents by migrating the processes to electronic platforms and offering dramatically improved efficiency and speed,” he adds.

The project work has also improved the look and feel of DOHMS web site in an effort to increase the ease of navigation. DOHMS used the CMS to ‘enrich’ the content on its web site.

“We expect to benefit from CMS at several levels and achieve substantial cost savings with quicker transactions, apart from the advantage of sharing a common platform that brings great value additions to online services,” says Muroushed.

DOHMS has introduced several new features to the web site, including a customer care online query system for users about the virtual services. The site will also act as an informal meeting place for doctors and parents.

“We are now poised to offer services electronically, bringing about a substantial change in the way we deliver services and in the manner in which the customer uses them,” explains Muroushed.

“It is a revolution that all have been waiting for and in the months to come, we hope to enhance features to add further services to our electronic offering,” he adds.

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