Omantel recruits Oracle for SMS

Omantel, the Sultanate’s monopoly telecoms operator, has enlisted Oracle to support the launch of a series of SMS-based customer service and e-government projects.

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By  Richard Agnew Published  July 7, 2003

Omantel, the Kingdom’s monopoly telecoms operator, has enlisted Oracle to support the launch of a series of SMS-based customer service projects for the government and the telco’s own subscribers.

Under the deal, Omantel has implemented Oracle’s 9i database with real application clusters, as well as the vendor’s application server and developer suite, to support new mobile applications developed by the telco’s in-house team.

The first of the services to be launched on the new system, by Oman’s Ministry of Education, allowed school students to request their exam grades by SMS.

The operator said it has facilitated more than 200,000 requests via the system, and is promoting the use of interactive e-government services to other ministries.

It will also use the infrastructure to create Internet portals that enable both pre- and post-paid GSM customers to access account balances and other information through a variety of channels, including voice, SMS, and the Internet.

“There were three major criteria for a technology provider to help create OmanTel’s new SMS infrastructure,” said Mohammed Ali Al-Wohaibi, executive president of Omantel.

“We needed a platform that would be highly available to handle SMS requests around the clock, a scaleable architecture to meet our future growth targets, and a highly secure environment, given that the system will transmit confidential information,” he added.

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