STC deploys Protek solution

Saudi Telecom Company (STC) has given the go ahead for a vast network management project, which will see 1450 sites across the Kingdom monitored by Protek’s Unified OSS network management system.

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By  Zoe Moleshead Published  June 25, 2003

Saudi Telecom Company (STC) has given the go ahead for a vast network management project, which will see 1450 sites across the Kingdom connected by data communication network (DCN) equipment to Protek’s Unified OSS network management system. This solution can in turn be viewed from the telco’s network operations centre (NOC).

The full scale rollout of the Protek solution, which will take place over the next 15 months, follows a pilot project with 14 sites and will extend management capabilities to STC’s microwave network, environmental devices, such as lights and fire alarms, and also sit on top of other management solutions.

“There’s two parts to the STC project — we manage the PDH microwave network using our Unified OSS system and then there’s the environmental supervision, which is typically fire alarms, doors and so on,” explains Michael White, general manager, Protek, Europe& Middle East.

“STC will have other management solutions and we will also manage those… It is a multi-vendor network management solution,” he continues.

While Protek will retain some of the management responsibilities, the solution has been designed to provide STC with greater information about its network’s activities, as well facilitate the identification of any potential problems.

“Performance management, configuration management and security features are integral to Protek’s network management solution,” says Paul Beaumont, CEO of Protek.

“Sophisticated root cause analysis and correlation will allow STC to rapidly identify the cause of network faults, allowing them to pinpoint and correct those services affected by a particular fault. In addition, STC will gain faster fault resolution capability, resolution capability, reduced network management costs and improved customer service,” he claims.

While Protek also suggests that the solution can offer a fast turnaround on investment for STC, the vendor says its competitive price, local support and the speedy deployment of its pilot project were also factors in it clinching the deal with STC.

“Because we already had the technology, we didn’t have to do a lot of development, which meant we could be competitive on our pricing and the implementation could be done in a timely manner. We also have local presence in the Middle East with our office there and we have a number of very competent in country partners that we work with,” says White.

Bazy is acting as the local partner for the STC project, supplementing the 10-20 Protek staff that are working in the Kingdom to install the necessary equipment to the remaining 1436 sites and connect it to the management solution, as well delivering training and knowledge transfer to the telco’s network team.

“There is hardware equipment that has to be implemented in every site, so the staff have to fly around and do that,” explains White.

“It is a technically complex solution; it is also the size of the project... when you look at the diversity of the country it is essential for us to have in-country partners,” he continues.

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