Jordan Telecom to launch contact centre

The outsourced contact centre will have a multilingual workforce and IP-enabled infrastructure that local businesses will be able to use to service their clients better.

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By  Vijaya Cherian Published  June 2, 2003

Jordan Telecom is set to launch a contact centre in the third quarter of this year. The outsourced contact centre will have a multilingual workforce and IP-enabled infrastructure that local businesses will be able to use to service their clients better.

“Jordan Telecom is working towards achieving His Majesty’s King Abdullah II vision of creating a vibrant ICT sector, which provides services on local and regional levels. By launching a regional outsourced contact centre, we are planning to target businesses in Jordan and export services to the region,” says Pierre Mattei, CEO of Jordan Telecom.

The Contact Centre will target sectors such as the government, tourism, finance, transportation, education and IT. Three kinds of services will be available to customers namely a Welcome Desk that will receive incoming calls, a full service desk that will process orders and reservations, and a market research desk that will help customers gather information for market research services, surveys and polls.

“The Contact Centre underpins the development of advanced customer services for companies looking to have a strong presence in the region,” says Ziad Hamzeh, operational marketing manager at Jordan Telecom. “By taking this into consideration, we have employed highly skilled employees who are able to share their expertise with local and regional businesses in a professional manner. Our goal is to deliver services to different sectors in order to enable them to benefit from one of the most advanced infrastructures in the region. The Contact Centre will be able to increase the value of customer relationship via multimedia contact channels that improve service quality and increase customer loyalty.”

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