MLSA upgrades management software

By upgrading to LANDesk Management 7, the UAE’s Ministry of Labour & Social Affairs (MLSA) will be better able to manage its distributed computing environment.

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By  Matthew Southwell Published  May 18, 2003

The UAE’s Ministry of Labour & Social Affairs (MLSA) is upgrading its desktop management software and implementing LANDesk Management 7. The integrated desktop, server and device management solution will allow the ministry to more effectively manage its distributed computing environment.

“Currently, we are managing over 1000 PCs online in around 48 locations,” says Ahmed Mohammed Ahmed Kajoor, assistant deputy minister at MLSA, UAE. “Some of the locations are so far away we don't even know their names. However, we still need to be able to support them. LANDesk allows us to do this,” he explains.

The upgrade from version 6.62 to version 7 is part of the ministry's contract with LANDesk, which is distributed locally by Intertec Systems. It first implemented the software a year ago, as it was becoming impossible to support the ministry’s growing number of computer users without a management suite.

“We have only four people to manage our network and data centre and support our users. If two people leave to visit users on site then 50% of the support team is absent, which creates problems. This is why we needed a helpdesk solution,” explains Kajoor.

“We opted for LANDesk because [Intertec] provided us with a full solution and it had the required support in place. It is very easy to buy a product and deploy software, but it is the support that makes the difference,” he adds.

While the software’s ability to manage devices remotely over the web is key to the MLSA, it is also important due to the lack of training most ministry employees receive.

“If an office has three people then we can't send them for training because we cannot afford to close the office. So what we end up with on shift training, which means that they need more support than they would if they had been fully trained. By using LANDesk though we can get around this as around 80% of problems can be solved remotely,” explains Kajoor.

Moving forward, the use of LANDesk Management 7 will help the ministry expand its computing environment as it can new hardware safe in the knowledge that it will be able to support it.

“Being unable to support things also prevents us from deploying more technology. Hopefully this will now change though,” says Kajoor.

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