Alcatel, Oracle and HP team up

Alcatel and Oracle are pooling their resources to facilitate the development of wireless services for mobile operators. The project is designed to provide field technicians with access to customer databases and in house support via mobile devices.

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By  Zoe Moleshead Published  April 29, 2003

Alcatel and Oracle are pooling their resources to facilitate the development of wireless services for mobile operators. The project, which integrates Oracle’s Mobile Field Service offering with Alcatel’s telecommunications solutions on HP servers and iPAQ devices, is designed to provide field technicians with access to customer databases and in house support via mobile devices.

“A continuous wireless connection to the main customer database is a very powerful tool for engineers and other service personnel who spend most of their time out on customer calls,” says Lars Wahlstrom, vice president, communications & media, Oracle, Europe, Middle East & Africa (MEA).

“Using this integrated system from Oracle, Alcatel and HP, mobile service staff will be able to access customer and product data and update customer logs while out in the field… They can spend more time attending to customers, who will see speedier and more informed services as a result,” he adds.

According to the vendors, the project is a natural extension of previous collaborations, such as Alcatel embedding Oracle Database in its networking equipment, and brings together their visions on mobility and the movement towards GPRS (2.5G) and 3G services.

“Alcatel has a strong portfolio of 2.5G and 3G infrastructure products and we share with them a desire to drive next generation mobile solutions into the mainstream. This commonality of objective and synergy of capabilities made the alliance a natural evolution,” says Ayman Abouseif, senior marketing director, Oracle, Eastern and Central Europe, MEA.

Although neither Alcatel nor Oracle can confirm when exactly this solution is likely to be available in the local market, they have plans to jointly market the offering, with partners likely to be certified in one of Alcatel’s 3G Reality Centres.

The 12 worldwide reality centres provide Alcatel’s partners, including Oracle and HP with a live environment for the development, testing and certification of 2.5G and 3G mobile applications, content or handsets.

“Alcatel’s 3G Reality Centre programme… is a community of mobile operators, partners and Alcatel experts testing and benchmarking applications from end-to-end terminals to servers via a fully fledged 3G network,” says Marc Rouanne, CEO of Alcatel’s mobile communications group.

With 3G services and networks just in their infancy around the globe, Alcatel and Oracle are planning to continue their joint developments and are examining ways to extend Oracle’s wireless platforms into the customer service arena of mobile operators.

“In the short term we plan to work on the small-to-medium sized enterprise version of the Wireless Field Forces Automation solution and to enrich the service with some Genesys products. In the mid term we are discussing a Wireless Sales Force Automation solution,” says Rouanne.

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