Aptec aims at increasing operational effectiveness

Aptec is enhancing its operational effectiveness, with the appointment of Jo Dalling as HR & Operations Manager

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By  Mark Sutton Published  April 22, 2003

Aptec is looking to improve its operational effectiveness, with the appointment of a new HR & Operations manager. Jo Dalling joins the distributor to fill the role, and will take on responsibility to drive value added services through re-engineering of business processes.

“I will be focussing on the Dubai office in the short term but will be rolling out improvements in people and business excellence to the whole region towards the end of the year to further enhance the Aptec brand as a professional international standard,” Dalling explained.

“We have prioritised the key objectives into a yearly roadmap by first tackling those areas which will have a triple effect on our three focus areas of improving the performance of our people, achieving corporate objectives and creating a visible and effective improvement in our customer service performance. There is a great company spirit here at Aptec and a real focus on the customer and we are going to build on both those aspects,” she added.

Among the first areas that Dalling will focus on are stocking and purchasing. Dalling has a strong background in purchasing, and she intends to leverage this to help product managers at Aptec to analyse and improve stocking procedures, to give customers greater availability of stock.

“While all these business improvements are implemented, I will also be focussing on establishing developmental and motivational objectives for the staff,” said Dalling. “So my responsibilities will be working simultaneously on people management and business systems. I am hoping that the reseller channel will notice the improvements in our sales order processing procedures and stock mix by the end of the second quarter, as the changes we are making will start to show some real quantifiable results.”

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