Software support market hits US$23.7 billion

The worldwide software support market hit US$23.7 billion in 2002 and is projected to grow at a compound annual growth rate (CAGR) of. 7.7% to reach $34.3 billion in 2007, reports IDC.

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By  Matthew Southwell Published  April 15, 2003

The worldwide software support market hit US$23.7 billion in 2002 and is projected to grow at a compound annual growth rate (CAGR) of. 7.7% to reach $34.3 billion in 2007, reports IDC.

While the majority of 2002 expenditures on software support services occurred in the US, EMEA followed close behind with 35% of the total market. The Asia/Pacific region garnered 10% of the total market.
The analyst house anticipates that demand will continue for onsite service, one of the most traditional forms of software support.

However, the growth rate will be lower than for other service activities, such as remote diagnostics and electronic support. IDC suggests that this underscores the current shift to online and self-help support options currently.

"To remain successful in the software deploy and support market, we believe vendors need to continuously improve and integrate their support offerings and offer high-availability and mission-critical support,” says Christine Tenneson, program manager, software & system support services at IDC.

“In addition, we believe it is critical for vendors to improve support interactions with other vendors, focus on improving partner support, and plan for remote services and other proactive services,” she adds.

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