Global eGov to face toughest test yet

IT penetration will depend more than ever on partnerships between governments and knowledge-based enterprises, says Salem Al-Shair, director of e-services at Dubai eGovernment.

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By  Justin Etheridge Published  April 13, 2003

Salem Al-Shair, director of e-services at Dubai eGovernment, has called for further strategic partnerships between government departments and knowledge-based enterprises to enhance the value of e-offerings.

The portent came as part of his keynote presentation on ‘eGovernment in the Fast Lane’ at the HP Roundtable on ‘Milestones on the way to the Information Society’, recently held in Dubai.

Al-Shair elaborated on the key objectives and values that are driving the development of Dubai eGovernment. “eGovernments need to develop clear objectives inspired by the needs of customers, by observing the ground reality and tailoring solutions for individual needs,” he said.

Defining Dubai eGovernment as an ongoing project in the fast lane, Al-Shair continued: “Developing strategic partnerships between government and knowledge-based enterprises is a key factor in increasing IT penetration in society, leading to greater economic progress.”

“Dubai eGovernment has successfully implemented this principle by leveraging the expertise of established IT players to add value to its community outreach programmes.”

The most recent example of this collaboration is the launch of “e4all”, a joint initiative between Dubai eGovernment, Intel and other leading IT and business players, designed to educate the public and the private sectors on e-Services through classroom and online learning.

Briefly recounting Dubai’s experience, Al-Shair said Dubai eGovernment had successfully migrated to the next level of governance by investing in leading edge IT and enhancing the delivery of services to citizens.

“Outsourcing is another area that has become essential to the success of any project, specially eGovernment’s, because it allows organisations to concentrate on their core competencies, while leaving the more sophisticated or specialised jobs to the experts,” said Al-Shair.

“Our recent MOU with the eHosting Centre at the Dubai Internet City to host our data centre is a good example of this trend. The eHosting Centre is strategically placed to help us provide sophisticated e-Services to our users, through its highly reliable, competitive, high performing and cost-effective managed hosting infrastructure, comparable to the finest in the world,” Al-Shair added.

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