Village people go techno

The Irish Village has implemented a new “wireless waiter” system that will enable waiters to take orders faster and ensure better service to guests.

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By  Vijaya Cherian Published  March 10, 2003

The Irish Village has implemented a new “wireless waiter” system that will enable waiters to take orders faster and ensure better service to guests. Waiters will use the Symbol PPT 2800 Pocket PC handheld computer to key in orders from patrons. These will, in turn, be sent to the kitchen over a wireless network.

“In the past, rather than taking orders and ensuring that the customers had everything they wanted, the staff were spending a lot of time queuing up to use one of the four order entry stations,” said Dave Cattanach, catering services manager, The Irish Village. “Customers had a perception that the waiters were hanging around and chatting rather than taking their orders, when actually they were waiting to use a terminal,” he added.

Symbol partners Key Information Technology and Data Capture Solutions remedied the situation by implementing a system that integrates the Symbol PPT 2800 handheld computers and Micros touch-screen terminals with a back-end information system, along with eight printer stations distributed around the venue for bill printing.

“Something as simple as saving five minutes per customer order multiplies out into a huge amount of time saved on a busy evening,” commented Mike Allen, director of channels for EMEA at Symbol Technologies. “Having the information systems accessible directly from the point of activity means staff can use the technology where it’s needed most – when they are interacting with the customer,” he continued.

In future, the Aviation Club which houses The Irish Village hopes to add card readers or miniature printers to the handhelds to enable on-the-spot credit card transactions or directly presenting the bill at the customer’s table. The Club hopes to eventually integrate the new hospitality system with its logistics and inventory capabilities to improve operational efficiencies.

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