Acer announces UAE call centre

Acer has announced the opening of a customer support call centre to be based in the Jebel Ali Free Zone. The centre will serve customers in the UAE to begin with, before it is extend across the region.

  • E-Mail
By  Neil Denslow Published  February 4, 2003

Acer has announced the opening of a customer support call centre to be based in the Jebel Ali Free Zone. The centre will serve customers in the UAE to begin with, before it is extend across the region.

The centre will aim to resolve 40-50% of calls over the phone, otherwise it will direct support from Acer’s existing Jebel Ali support centre. Even though Acer exclusively uses indirect sales, it contends that customers want aftersales support to be offered by vendor in this manner.

“What ultimately makes the difference in your choice of the best computing experience is the quality of personalised customer service and the reliable technical support you receive from the same company that makes technology work to your best advantage. We at Acer firmly believe this,” says Emanuele Accolla, vice president, EMEA, Acer.

“Under the Acer call centre programme, we have instituted our customer-centric philosophy, providing exceptional reliability, quality and support to meet our business needs and customers’ demands,” he adds.

The vendor already has three call centres in Europe and it will be using the same inhouse developed systems and technology at the Jebel Ali centre.

Add a Comment

Your display name This field is mandatory

Your e-mail address This field is mandatory (Your e-mail address won't be published)

Security code