3Com's Knowledgebase gets new look

3Com Corporation’s Knowledgebase has an improved navigation, an enhanced search engine and more content.

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By  Vijaya Cherian Published  February 2, 2003

3Com Corporation’s Knowledgebase has been revamped. The online resource (http://knowledgebase.3com.com) has an improved navigation, an enhanced search engine and more content.

“An important benefit of the new system is its capacity to accept and pass on two-way feedback quickly and with direct results. This will enable 3Com’s technical team to post new solutions onto the site immediately without the delay that was unavoidable using old technology,” explained Dale Bartels, director of 3Com Customer Service. “Furthermore, if the same problem is entered by users a certain number of times, a report is automatically generated and sent to the product management team so they can incorporate this feedback into the development and manufacturing of the next generation of products,” he added.

The new site features a single page where customers can select a specific product, describe a problem and initiate a search of for the solution. It includes How-To documents and Hot Issues as well as active links to Return Materials Authorisation processes and Connection Assistant. Additionally, the search function has been expanded to include up to fifty solutions for each search depending on the content.

“This significant investment in our Knowledgebase resource is a clear indication of our commitment to customers and partners beyond their initial purchase or resale. When we win a new customer or accredit a new partner we want that relationship to last a lifetime,” added Bartels.

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