Dubai e-Government promises service expansion in 2003

A high level meeting of Dubai’s leading e-government exponents, outlines plans for the addition of new channels and diversification of online services.

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By  Greg Wilson Published  December 31, 2002

Dubai e-Government is planning a major service offensive for the New Year. At a high level meeting of Dubai’s leading e-government exponents, plans were outlined for the addition of new channels and diversification of services.

The meeting also examined ways to leverage the strengths of individual departments in order to deliver cost effective integrated service strategies, how to share expertise and benchmark best practices in an effort to deliver quality citizen services.

“The year 2002 laid the real foundation of Dubai e-Government and provided glimpses of the first hands-on application of interactive online services. Some of the notable achievements were the launch of a more advanced content management system and the unveiling of e-jawaz and e-pay,” comments Salem Al Shair, Director, e-Services, Dubai e-Government.

“Our greatest achievement included the complete integration of the Department of Health and Medical Services (DOHMS) website within the e-Government portal becoming the first department to join the integrated platform, hosted by Dubai e-Government and display the advanced online applications. [Next year,] Dubai e-Government will migrate to a more dynamic stage where the people will be able to get the real feel of the online platform to carry out several transactions through a single sign-in facility,” he adds.

Additional services scheduled for delivery next year include the introduction of an advanced version of e-pay to enable people to conduct multiple transactions through a single sign-in system — e-jawaz. Also, more departments are expected to integrate their online services closely with the government’s portal.

Further service enhancements promised include the launch of an advanced version of e-job, the integrateion of call centre support and a training programme to promote the benefits of online services.

“We are now on course to take up the task of offering the full range of shared services and provide integration with all e-services of the different departments, to translate into reality the primary objective of easing the lives of the people by giving them the facility to carry out government transactions electronically,” comments Al Shair.

“An emergency team ready to spring into action at the first sign of trouble will be in place round the clock. Its responsibilities will include providing expertise to prevent security breaches, advise departments on precautionary steps to be taken, provide necessary software for security and keep itself updated with developments on the security front,” he added.

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