Emirates Group goes live with Oracle 11i

The comprehensive rollout has integrated the accounting, human resources, procurement and order management operations of the entire group.

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By  Greg Wilson Published  November 18, 2002

Emirates Group has upgraded its core business applications to Oracle E-Business Suite 11i. The deployment, which was carried out across the group including Emirates Airline, Dnata travel services, Emirates Engineering, Emirates SkyCargo, Emirates Holidays and Emirates Training, Airport Operations and Cargo, has integrated the accounting, human resources, procurement and order management operations of the entire group.

“The optimisation of customer focus, reliability, and efficiency are three of the overarching objectives in the diverse businesses of the Emirates Group,” says Maurice Flanagan, Emirates Group managing director.

“In order to achieve these goals, and at the same time to profitably manage our rapid growth, we needed the powerful technological backbone uniquely supplied by the Oracle E-Business suite,” he adds.

The implementation has centralised the group’s key business information in one location, providing the management team with a single view of the entire organisation to fact-based decision-making.

The centralisation of the group’s primary business functions is anticipated to result in lower operating costs and increased profitability.

“One of the most [important aspects of the] project was ensuring that all our IT systems and applications would integrate and work together right out of the box. With this new e-business infrastructure, the Emirates Group has an up-to-the-minute and comprehensive view of the financial, human, and logistical components of our various functional units. That information enables us to respond quickly to new challenges and opportunities, and devise new and better ways to serve our customers and partners,” explains Flanagan.

As part of the project, Emirates Group has embraced Oracle’s business process throughout its different business divisions. For instance, the group has improved its financial processes enabling it to reduce finance and administration costs and manage key ‘finance drivers.’

Also, the implementation of Oracle’s Human Resource Management System has introduced self-service functionality for employees.

The implementation has also brought a greater degree of control to the group’s supply chain and logistics organisation. On both the partner and customer facing sides of the business, order management and procurement applications have introduced transaction execution capabilities for managing and fulfilling customer demand.

Furthermore, the group can reduce purchasing costs and create buying efficiencies by identifying savings and supplier improvement opportunities.

The implementation was conducted by Emirates Group’s own IT services organisation, Mercator, in conjunction with Oracle Consulting.

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