MCB opts for core banking app from System Access

The v8 iteration of SYMBOLS is the principle offering from System Access and will be supported by staff training and full support from the vendor.

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By  Guy Mathew Published  November 17, 2002

Muslim Commercial Bank (MCB) has decided to implement SYMBOLS from System Access, as its core banking application. The v8 iteration of the product is the main offering from System Access and will be supported by staff training and full support from the vendor. It is also carrying out the implementation.

“On the technology front, we are impressed with SYMBOLS's multi-tier architecture, which gives us the scalability for future growth—a critical consideration in meeting the real-time needs of our extensive ATM network, 1,000 branch network and growing online services. The adoption of Java-based technology also provides an added advantage for easy integration of our legacy systems,” said Ali Munir, MCB’s senior executive vice president.

Munir added that the system allowed the bank to have a complete view of customer’s interactions with the bank and so profile the customer to serve them better while monitoring service delivery at different points of contact. MCB has consumer, commercial and corporate divisions and is needs the SYMBOLS application to help with the roll out of new products in the near future.

Munir explained that the application is based around a customer relationship management platform that therefore provides information to help the bank target products more efficiently and better assess risk on a customer-by-customer basis.

“Like most regional banks, Muslim Commercial Bank requires a proven, scalable system that addresses both speed-to-market for new products and services, as well as excellent customer service levels across the bank in real-time,” said Phil Blower, System Access Middle East’s managing director.

“Only SYMBOLS v8 is able to satisfy every aspect of a bank’s demand for functionality in a universal banking solution, particularly here in the Middle East, where outdated legacy systems are giving way to globally-proven solutions,” added Blower.

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