Emirates Airline overhauls Sun hardware platform

Mercator, the IT services arm of Emirates, upgrades Sun Unix hardware servers to power core business applications.

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By  Greg Wilson Published  November 17, 2002

Emirates Airline has upgraded its Sun Microsystems hardware to support the company’s continued growth. Mercator, the IT services arm of the Emirates Group, has implemented a Sun Fire 15K high end machine to power its financial applications and customer relationship management (CRM) systems.

The applications were previously running on Sun’s Enterprise 10000 machines.

“We’ve been working with Sun for many years, and in fact were the first customer in the Middle East to deploy the Sun Enterprise 10000 server. An internal return on investment (ROI) study established that the consolidation of applications on the Sun Enterprise 10000 server saved Mercator a substantial amount of money,” comments Frank Zenke, Mercator’s technical development manager.

“Trust was a major reason why Mercator chose to work with Sun,” he adds.

Mercator uses the Sun Fire 15K server to run multiple applications for the Emirates Group, ranging from its Skywards frequent flyer scheme and flight crew planning to the Oracle E-Business Suite, including Financials, Customer Relationship Management (CRM), Human Resources Management System (HRMS), and Procurement solutions, as well as data warehousing solutions.

Mercator opted to go with Sun hardware based on a combination of the total cost of ownership and technology fit for the company. The ability to rollout new services quickly and respond to changing market conditions is also been an advantage of the Sun-based solution.

“Mercator provides systems and services that the Emirates Group then uses to service their customers. If we can introduce services more quickly, more efficiently, and more cost-effectively, then the customer ultimately benefits,” explains Zenke.

The migration from the Sun E10000s to the Sun Fire 15K server was completed in two weeks. The integration between the Oracle database platform and Sun eased the migration and data management processes of the upgrade project.

“The application migration process was a straightforward exercise, which reduces costs and enables much more flexibility,” adds Zenke.

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