SABB automates branch operations with Diebold

Saudi British Bank reduces the queues in its branches with the rollout of a bulk-cash acceptance terminal from Diebold.

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By  Greg Wilson Published  November 12, 2002

Saudi British Bank (SABB) is reducing the queues in its branches with the rollout of a bulk-cash acceptance terminal from Diebold. The rollout of the terminal is the initial stage in the bank’s efforts to automate its branch operations.

“Our strategy is to fully automate the branch environment in order to significantly improve retail delivery efficiency,” says Sulaiman Al Hamdan, deputy managing director Financial Services at SABB.

“Diebold’s solutions allow us to move customers from staffed lines to a self-service environment where they can receive immediate credit for deposited cash.”

The terminal scans loose bundles of up to 30 bank notes at any one time and then accumulates the value of all the valid bills as they are accepted. As notes are recognised, they are transferred to an escrow area. Incorrect currency or denominations and unrecognisable notes are immediately returned to the customer.

Once all the notes have been processed and the customer has confirmed the transaction, the accepted notes are transferred from the escrow area into a bulk cassette, and the customer receives immediate credit for deposited cash. The customer can cancel the transaction and have the bills return.

The implementation and support of the bulk-cash terminal was conducted by Diebold’s local partner, Alhamrani Universal Company (AUC).

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