Dubai Police sign deal with Microsoft

Three-year agreement to include Microsoft’s Premium Support service

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By  Graham Stacey Published  November 5, 2002

Dubai Police Department has signed an Enterprise Agreement with Microsoft Middle East South Gulf that will enable more than 1,500 of its desktop users to improve their productivity and service levels. In essence, the department has gained a dedicated Microsoft technical resource that will spend time working with the IT department within Dubai Police to maintain mission critical applications and avoid system or operational bottlenecks.

Dhahi Khalfan Tamim, commandant general, Dubai Police, said: “As the IT landscape in the region becomes increasingly dynamic, the need to have constant access to the latest technology has never been more pronounced. Forging strategic partnerships with industry leaders such as Microsoft forms a part of our integral technology road map.”

The agreement, which will last three years, includes Microsoft’s Premium Support service offering, which is designed to help enterprise customers successfully develop, deploy and manage its critical business systems built around Microsoft solutions. The department’s IT infrastructure is based on Microsoft Exchange 2000 Server, Microsoft SQL Server 2000, Windows XP and Office XP.

Emre Berkin, vice president, Microsoft Europe, Middle East and Africa, added: “We are committed to meeting Dubai Police’s expectations in maintaining a robust IT environment and will work very closely with them to ensure that we deliver much beyond the set objectives.”

Features of the Premier Support service include Real Time Telephone Assistance, which will give the department access to Microsoft’s top support engineers, 24 hours a day, 7 days a week; Critical Problem Alerts, which will notify the department of selected critical problems with the Microsoft software that it is running and News Flashes, which will allow users to subscribe to weekly bulletins written by Microsoft support personnel around the world, highlighting the latest technical information on products, problems and fixes.

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