Cisco launches new online partner tools

Cisco Systems has introduced a new online partner satisfaction survey, as part of its portfolio of online channel partner tools

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By  Mark Sutton Published  October 20, 2002

Cisco has launched a new online tool to improve its service to partners in the region. The Cisco Partner Relationship Survey is being introduced to the Middle East channel as part of the Partner Access Online (PAL) tool, with the aim of providing Cisco with rapid feedback from partners.

The survey includes questions on seven Cisco process areas: pre-sales, technical support, global services, training and development, tools and overall satisfaction. Partners will be able to rate the vendor’s performance in each of these areas, to give Cisco feedback on its offerings.

“We cannot increase channel partner productivity or drive mutual profitability without fully understanding the critical business issues our channel partners face,” said Jon Saunders, channel manager Cisco Systems Middle East and North Africa. “We are excited to be providing our partners with a first of its kind tool that allows them to provide feedback about Cisco issues and strengths. This tool will enable them to create a foundation for conducting future business analysis and development, helping them increase their productivity and profitability.”

In order to be truly responsive to partner feedback, Cisco Channel Account Managers (CAMs) will be able to offer customised action plans to partners to address any problems that the survey might reveal. Partners will be encouraged to provide analysis of their responses to survey questions, and then work together with their CAM until a satisfactory resolution has been reached.

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